Soft Skills
Online training is designed for associates, managers, supervisors, and individuals to further develop associate’s knowledge and skills in general business concepts including management, leadership, organizational, productivity and interpersonal skills. Collect badges and grow your knowledge!
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Keeps the customer’s needs in mind at all times; remains accountable for the words and actions of oneself and of one’s business; strives to provide the highest levels of service
- Primary Competencies: Customer experience, professionalism
- Related: Accountability, attitude, communication, customer acquisition, external awareness, initiative, selling, stress management
Courses
Customer Service Foundations Level 1 - (2 PDU)
Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, author and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He'll also share ways to find out what your customers really think about your service, and use their feedback to improve.
Creating a Positive Customer Experience Level 1 - (1 PDU)
Do you know how your customers feel about your brand? Providing an excellent customer experience requires thoughtfulness, tact, and the willingness to look at every interaction from the customer's point of view. In this course, explore the typical customer journey, and discover how to add value and provide exceptional customer service through each phase of this journey. Customer experience expert Jeannie Walters shows how to create a customer journey map to help you identify touchpoints and processes that need improvement. Plus, she shares tips and strategies for setting the right expectations with marketing, signage, and in-store experience; building trust before the sale; retooling your sales process to thank and celebrate your customers; and more.
Developing a Service Mindset Level 1 - (1 PDU)
The individuals and organizations that succeed are the ones who are laser focused on the customer. Even if you're not in a customer-facing role, knowing how your job connects to your customers gives you a better frame for strategic decision-making, and helps you feel more connected to the purpose of your job. This makes you feel more motivated and more fulfilled at work. In this course, Lisa Earle McLeod and Elizabeth McLeod help you connect the dots between your job and customer impact, and they provide strategies and behaviors for keeping your customers top of mind. They explain how to determine where you fit in your customer's world, and how to keep the focus on the customer when you talk about wins, goals, and mistakes. They also share strategies for sustaining your service mindset-even when your organization isn't particularly customer focused.
Interpersonal Communication Level 1 - (.5 PDU)
Communicating effectively isn't an innate talent that some people have and others don't—it's something that anyone can learn and practice. In this course, learn strategies that can help you hone and master your interpersonal communication skills. Join personal branding and career expert Dorie Clark as she shares techniques for getting your message across effectively in the workplace, and explains how to tackle potential communication challenges with your colleagues and supervisor. She also discusses how to grapple with tricky situations, taking you through how to handle interruptions, respond to critical feedback, and communicate across cultures.
Business Etiquette Level 1 - (1 PDU)
Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way.
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
Effective Listening Level 1 - (1 PDU)
Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few of us have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.
Phone Based Customer Service Level 2 - (1 PDU)
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.
Customer Service: Problem Solving Level 2 - (.5 PDU)
Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. Discover how to effectively deal with issues, while maintaining a positive relationship with your customers (and your own sanity). Plus, learn how to identify and resolve larger systemic issues within your company.
Writing Customer Service Emails Level 2 - (1 PDU)
You can write to customers—via email—with consistency and professionalism, but you don't need to sound robotic to be efficient. Writing instructor Leslie O'Flahavan has real customer service emails she shares with you in this course, so you can see how to communicate with clarity and sincerity to help customers feel heard and ensure your responses provide the help they need. Leslie shares techniques customer service agents can apply that help build strong practices in a contact center and improve customer relations.
Working with Difficult People Level 2 - (1.5 PDU)
In every workplace, you're likely to perceive some colleagues are being more difficult to work with than others. Before you rush to judgment, you should determine if and how you might be contributing to the situation. (After all, it's entirely possible that you're the problem.) If you've determined that the problem isn't you, then this course can help.
In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss.
Managing Customer Expectations: Frontline Level 2 - (1.5 PDU)
Today's customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line. Specifically, how to avoid situations where unreasonable expectations might develop, and how to choose the right language to educate customers and explain potential areas of confusion. Despite your best efforts, customers may still develop inappropriate expectations, so Jeff also suggests tactics to counteract this problem. Finally, he provides tips for implementing the lessons learned in this course into your everyday customer service routine.
Working with Upset Customers Level 3 - (1 PDU)
More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Handles disputes and differences of opinion with poise; cultivates respect and influence through well reasoned words and actions encourages cooperation and mutually beneficial solutions.
- Primary Competencies: Conflict resolution, Interpersonal skills
- Related: Communication, diversity, external awareness, influence, leadership, negotiations, stress management, teamwork
Courses
Managing Stress Level 1 - (.5 PDU)
A little stress can be motivational; a lot of stress can damage your health and your relationships. The good news is that with the right management techniques, you can reduce the amount of stress in your life. In this short course, author and retired MBA professor Dr. Todd Dewett shares his tips for managing stress, including identifying your triggers, managing responses, and making positive personal choices.
Avoiding Burnout Level 1 - (.5 PDU)
Prolonged periods of stress—related to your work, your home life, or your health—can lead to burnout. Burnout reduces our productivity and saps our energy, leaving us overwhelmed by everyday tasks and feeling increasingly cynical and resentful. In this course, Todd Dewett helps you recognize some of the most common causes of burnout, such as long hours, too much travel, tight deadlines, and no vacation, so that you can figure out how to prevent stress from building up and help yourself recover.
Building Resilience Level 1 - (1 PDU)
Have trouble getting by when the going gets tough? Everyone wants to perform well when the pressure's on, but a lot of us withdraw in times of stress or adversity. If you can build your resilience, you'll have an easier time facing new challenges and earn a valuable skill to offer employers. In this course, Kelley School of Business professor and professional communications coach Tatiana Kolovou explains how to bounce back from difficult situations, by building your "resiliency threshold." She outlines five training techniques to prepare for difficult situations, and five strategies for reflecting on them afterward. Find out where you are on the resilience scale, identify where you want to be, and learn strategies to close the gap.
MAG Core Values Level 1 - (1 PDU)
Our Core Values underlie our work, how we interact with each other and our colleagues and it is these principles that guide our decision making process at every level. They are practices we use every day in everything we do. By embodying these principles you will better align yourself with the company and will have a better understanding of how problems are solved, decisions are made and performance is judged.
Negotiation Level 2 - (.5 PDU)
Coach, negotiation expert, and author Lisa Gates demonstrates the skills empowered communicators use to achieve mutual benefit at the negotiation table. The course delivers repeatable strategies for negotiating common issues such as asking for a raise, setting fees, promoting teamwork, and bringing out the best in those you manage. Along the way, discover how to use interest-based negotiation, distributive bargaining, diagnostic questioning, and conflict resolution to handle both simple and complex negotiations.
Customer Service: Serving Internal Customers Level 2 - (1 PDU)
There are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today recognize that outstanding internal customer service helps employees work more productively and ultimately do a better job serving their external customers.
In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing—and exceeding—expectations for internal service, and solving problems quickly and effectively.
Managing Customer Expectations: Frontline Level 2 - (.5 PDU)
Today's customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line. Specifically, how to avoid situations where unreasonable expectations might develop, and how to choose the right language to educate customers and explain potential areas of confusion. Despite your best efforts, customers may still develop inappropriate expectations, so Jeff also suggests tactics to counteract this problem. Finally, he provides tips for implementing the lessons learned in this course into your everyday customer service routine.
Persuading Others Level 2 - (.5 PDU)
In a workplace that's increasingly connected and less hierarchical, developing your persuasion skills can be one of the most valuable investments you can make. Some people believe persuasion is about manipulation or getting your way, but it's not about tricking anyone or being inauthentic. Instead, persuasion is about making sure your best ideas get a fair hearing. In this course, communications and personal branding expert Dorie Clark helps you cultivate your persuasion skills in order to establish credibility when meeting new people, make it easier for people who know you to say "yes," and communicate with authority.
Delivering Bad News Effectively Level 2 - (1 PDU)
Delivering bad news is one of the most common derailers for managers and leaders. But while you can't completely avoid bad news, you can control how you deliver it. By bolstering this key leadership skill, you can confidently communicate bad news with tact, skill, and candor, achieving the best possible result in a tricky situation. In this course, organizational psychologist and executive coach Gemma Roberts explains how to prepare to deliver bad news, manage the meeting itself, and then follow up to ensure clarity and next steps.
Mindfulness Level 2 - (1.5 PDU)
Scientific studies confirm that mindfulness leads to performance, health, and well-being. That's why leading companies like Google and Deutsche Bank implement mindfulness programs for their people.
UCLA professor and executive coach John Ullmen, PhD, explains the fundamentals of mindfulness and provides step-by-step methods that anyone can use. Every technique is confirmed by research and validated in practice to give you results for dealing with stress, anxiety, fear, worry, and self-doubt, and for increasing confidence, peak performance, and connection with others.
Working with Difficult People Level 3 - (1.5 PDU)
In every workplace, you're likely to perceive some colleagues are being more difficult to work with than others. Before you rush to judgment, you should determine if and how you might be contributing to the situation. (After all, it's entirely possible that you're the problem.) If you've determined that the problem isn't you, then this course can help.
In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss.
How to Win Friends and Influence People Level 3 - (3 PDU)
Interpersonal relationships are as important as ever in today’s business world, but it can be difficult to balance strong leadership and likeability. Dale Carnegie’s methods will help you build relationships based on trust and accountability. This comprehensive, 4-week series of three hour sessions teaches you to communicate professionally and confidently in any business situation.
Ariana Huffington Thrive 4 Level 3 - (.5 PDU)
Influences others through compelling stores and evidence; adapts to live and virtual audiences to make the greatest impact; empathizes with others to form meaningful relationships
- Primary Competencies: Communication, Influence
- Related: Adaptability, external awareness, interpersonal skills, negotiation, professionalism, technology
Courses
Communication Foundations Level 1 - (2 PDU)
Effective communication is more than what you say. Make your message more impactful, and get the results you want in work and life. In this course, author and UCLA Anderson School Professor John Ullmen, PhD, walks you through strong and clear communication strategies that will help you improve your listening, your message, your delivery, and your effectiveness. These strategies work across departments, teams, and cultures and help you get through communication blockers.
Interpersonal Communication Level 1 - (.5 PDU)
Communicating effectively isn't an innate talent that some people have and others don't—it's something that anyone can learn and practice. In this course, learn strategies that can help you hone and master your interpersonal communication skills. Join personal branding and career expert Dorie Clark as she shares techniques for getting your message across effectively in the workplace, and explains how to tackle potential communication challenges with your colleagues and supervisor. She also discusses how to grapple with tricky situations, taking you through how to handle interruptions, respond to critical feedback, and communicate across cultures.
Business Etiquette Level 1 - (1 PDU)
Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way.
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
Communicating with Empathy Level 1 - (.5 PDU)
When you seek to understand the perspective of another person, you are practicing empathy. When empathetic communication is encouraged at work, individuals feel more comfortable speaking openly, they feel like they matter, and they feel safe. That's why empathy at work is crucial to company-wide success. In this course, communication expert Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations. Get ready to learn how to converse empathetically to improve your one-on-one conversations and team interactions.
Learning to be approachable Level 1 - (.5 PDU)
No one wants to go through life misunderstood. If you are worried you have a reputation for being unapproachable, there are ways to change that perception without changing your personality. Personal branding expert Dorie Clark helps you first determine whether you are sending signals that might be off-putting to others—whether through body language or some other kind of communication. She outlines strategies to make yourself more approachable both in person and online, by helping others feel included. With the right mindset, and the right messaging, you can help people see the real you.
Communicating with Confidence Level 2 - (1.5 PDU)
Most people are afraid of speaking in public, but effective oral communication is a key skill in business. Jeff Ansell provides simple communication tools, strategies, and tips that are easy to use and produce immediate results. He'll help you sound more confident, use body and language to better express ideas, and overcome anxiety. In the last chapter of the course, all these concepts are brought together in two real-world coaching exercises that will help you see the techniques in action.
Writing Emails Level 2 - (1 PDU)
You can write to customers—via email—with consistency and professionalism, but you don't need to sound robotic to be efficient. Writing instructor Leslie O'Flahavan has real customer service emails she shares with you in this course, so you can see how to communicate with clarity and sincerity to help customers feel heard and ensure your responses provide the help they need. Leslie shares techniques customer service agents can apply that help build strong practices in a contact center and improve customer relations.
Communicating with Diplomacy and Tact Level 2 - (1 PDU)
Diplomacy is a mindset; tact is a strategy. In this course, communications professor Tatiana Kolovou helps you realize the benefits of communicating with tact and diplomacy in workplace situations. She walks you through four scenarios that you might encounter on an average day, and coaches you through appropriate responses to challenging situations at work. She emphasizes core skills, such as authenticity, empathy, and listening, and shows examples, stories, and facts that bring their importance to life. By taking opportunities to practice at work and in your personal life, you can strengthen this delicate balance of skills and build relationships that can survive difficult interactions.
Negotiations Level 2 - (.5 PDU)
Coach, negotiation expert, and author Lisa Gates demonstrates the skills empowered communicators use to achieve mutual benefit at the negotiation table. The course delivers repeatable strategies for negotiating common issues such as asking for a raise, setting fees, promoting teamwork, and bringing out the best in those you manage. Along the way, discover how to use interest-based negotiation, distributive bargaining, diagnostic questioning, and conflict resolution to handle both simple and complex negotiations.
Persuading Others Level 2 - (.5 PDU)
In a workplace that's increasingly connected and less hierarchical, developing your persuasion skills can be one of the most valuable investments you can make. Some people believe persuasion is about manipulation or getting your way, but it's not about tricking anyone or being inauthentic. Instead, persuasion is about making sure your best ideas get a fair hearing. In this course, communications and personal branding expert Dorie Clark helps you cultivate your persuasion skills in order to establish credibility when meeting new people, make it easier for people who know you to say "yes," and communicate with authority.
Effective Listening Level 3 - (1 PDU)
Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few of us have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.
Performing Under Pressure Level 3 - (1 PDU)
Pressure is an inevitable part of work and our daily lives. Those who are able to maintain their cool in challenging, high-pressure situations—or even thrive—put themselves in a better position to succeed. In this course, learn how to identify pressure situations and tackle them with confidence. Instructor Eddie Davila helps you identify your unique pressure points, and explains how to approach them through preparation and planning, as well as what to do when the big moment arrives.
Strategic Thinking Level 3 - (1 PDU)
Strategic thinking is the ability to think on a big and small scale, long and short term, and into the past and the present. While strategic thinking is a valuable skill for everyone in an organization, it becomes increasingly essential as you ascend the ladder. In fact, you may have a difficult time being promoted or succeeding as a leader without it. Yet, no one formally teaches strategic thinking—so it's critical to take the initiative and learn how to do it yourself. This course teaches managers and leaders how to use strategic thinking to guide the direction of their teams and come up with solutions to key business problems. Career and personal branding expert Dorie Clark shows you how to carve out time to think about strategy, gather data, learn from the past, create a vision for the future, and implement strategic thinking within your team.
Excels in times of transition and uncertainty; adapts easily with new situations and technology; creates breakthrough solutions that effect positive change
- Primary Competencies: Adaptability, Change Management
- Related: Creative Thinking, Diversity, Leadership, Management Controls, Technology, Vision
Courses
Simplifying Business Processes Level 1 - (1.5 PDU)
Explore today's best tools, technologies, and tactics for simplifying business processes. Professional organizer and productivity trainer Suzanna Kaye explains how to streamline and automate the most tedious tasks to help make your business more productive.
She discusses ways to simplify communication with autoresponders and response templates, and manage event and project communications, customer service, social media, and email marketing endeavors.
The course then explores outsourcing and delegation—including criteria for determining what can and should be outsourced. Finally, Suzanna explores top apps for simplifying and automating aspects of a business, including transcription and paper management.
Change Management Foundations Level 1 - (2 PDU)
Change is hard, but necessary for businesses to thrive and survive. You—as leader or manager—can help implement new business processes and initiatives using organizational change management (OCM). In this course, consultant and change management expert Bob McGannon discusses the principles and techniques necessary to drive change at the project level, in a certain business area, or throughout an entire organization. He helps you prepare, manage, and support the change process, outlining the five phases involved and the eight competencies required for success. Bob also helps you understand the stages of change on an individual level, so you can help team members and stakeholders adapt.
MAG CORE Values Level 1 - (1 PDU)
Our Core Values underlie our work, how we interact with each other and our colleagues and it is these principles that guide our decision making process at every level. They are practices we use every day in everything we do. By embodying these principles you will better align yourself with the company and will have a better understanding of how problems are solved, decisions are made and performance is judged.
Strategic Thinking Level 2 - (1 PDU)
Strategic thinking is the ability to think on a big and small scale, long and short term, and into the past and the present. While strategic thinking is a valuable skill for everyone in an organization, it becomes increasingly essential as you ascend the ladder. In fact, you may have a difficult time being promoted or succeeding as a leader without it. Yet, no one formally teaches strategic thinking—so it's critical to take the initiative and learn how to do it yourself. This course teaches managers and leaders how to use strategic thinking to guide the direction of their teams and come up with solutions to key business problems. Career and personal branding expert Dorie Clark shows you how to carve out time to think about strategy, gather data, learn from the past, create a vision for the future, and implement strategic thinking within your team.
Getting Things Done Level 1 - (1.5 PDU)
Join author and world-renowned productivity and time management expert David Allen as he walks you through his five-step process for Getting Things Done. He'll show you how to stay on top of your work and avoid feeling buried by it, while carving out space in your life to do more meaningful things. Learn how to capture, clarify, organize, reflect, and engage with tasks that are demanding your attention, and come away with a clear head and a clear focus.
Leading Change Level 3 - (2 PDU)
Along the way, the course covers techniques that will increase the likelihood of your change succeeding, such as anticipating resistance, creating a compelling vision, and using emotional intelligence to build staff consensus.
Design Thinking: Understanding the Process Level 3 - (3 PDU)
Curious about design thinking? It's the design methodology on everyone's mind. While it's not magic, design thinking can help you save time and find more creative solutions to your customers' needs. Having a good understanding of the process will help you explain the benefits to management and clients and implement design thinking at your organization.
In this course, Chris Nodder explains where design thinking fits into product development and what it can help you achieve. He describes each step in the process, from identifying the problem you want to solve and brainstorming solutions, to prototyping, development, and release. Learn about the pros and cons of this approach and how to overcome challenges such as organization inertia and silos. Done right, design thinking can start your organization moving toward broader user-centered design techniques such as information architecture, content testing, usability testing, and marketing research.
How to Win Friends and Influence People Level 3 - (3 PDU)
Interpersonal relationships are as important as ever in today’s business world, but it can be difficult to balance strong leadership and likeability. Dale Carnegie’s methods will help you build relationships based on trust and accountability. This comprehensive, 4-week series of three hour sessions teaches you to communicate professionally and confidently in any business situation.
Inspires others to be their best; embodies the values and ideals of a true leader; interacts with colleagues, teams, and clients with impeccable professionalism
- Primary Competencies: Leadership, values
- Related: Accountability, attitude, coaching, communication, decision making, influence, interpersonal skills, professionalism, results-oriented, teamwork, vision
Courses
Motivating and Engaging Employees Level 1 - (2 PDU)
An estimated 70 percent of employees are "disengaged." They aren't satisfied or productive, and this costs your organization time and money. In this course, Todd Dewett walks you through the steps to building high-performing and engaged teams of motivated employees. Learn the three keys to engaging and retaining your team: strong relationships, a great work culture, and opportunities for employees to grow. Along the way, discover how to assess engagement, build trust, create intrinsic and extrinsic motivation, honor contributions by your "superstars," and build pathways for employees to grow and stay with your company.
Communication in Times of Change Level 1 - (1 PDU)
Leadership communication is never more important than during times of change. This course helps supervisors and mid-level managers come up with a communication strategy that helps make a change initiative successful regardless of whether they are the ones instigating the change. Join communication experts Tatiana Kolovou and Brenda Bailey-Hughes as they address the who, why, when, how, and what of change.
Tatiana and Brenda begin by reviewing success stories and survey data that emphasize why communication in times of change is so crucial. Next, they explain how to strategize communication efforts, craft the change communication message, and answer common questions that people may have when grappling with change. To wrap up, they discuss how to manage difficult questions, emphasize with others, and overcome resistance.
Coaching and Developing Employees Level 1 - (1 PDU)
In this course, business coach Lisa Gates teaches managers to harness the power of coaching in the workplace. Learn the benefits of developing your team and helping employees build their skills in ways that transform and empower them to do more productive and engaging work. Then discover how to build your own leadership and coaching skills and equip yourself with tools that encourage insight and growth. The course wraps with a look at how you can maintain the coaching momentum in the workplace and address common challenges.
Leading without Formal Authority Level 1 - (1 PDU)
Leadership isn't just a skill for managers. Demonstrating leadership is important for employees at every level of an organization. There are opportunities to lead every day, whether you hold a formal leadership position or not. In this course, leadership and personal development experts Lisa Earle McLeod and Elizabeth McLeod outline how individual contributors or SMEs can exhibit leadership by influencing, inspiring, mentoring, and motivating others. They also help you overcome unique challenges such as how to communicate when you think your boss or team is headed in the wrong direction.
Leading and Working in Teams Level 1 - (.5 PDU)
Organizations thrive, or fail to thrive, based on how well the teams within those organizations work. What does it take to create a high-performing team? Based on her years of research working with teams across different industries, Harvard Business School professor Amy Edmondson reveals how high performance arises when teams are encouraged to take risks, fail, and learn from those small failures, a process she calls "teaming." In this course, she outlines what leaders can do to create the right environment for teaming and explains the responsibilities of individual team members to speak up, collaborate, experiment, and reflect.
Leadership Foundations Level 1 - (1.5 PDU)
Do you want to cultivate leadership traits that will help you inspire your team, successfully manage change and conflict, and better serve the needs of your organization? In this course, leadership consultant and lynda.com Director of Learning and Development Britt Andreatta explains what real leadership is, how to assess your strengths, and ways to cultivate the traits the best leaders employ to make their organizations strong and innovative. The course includes information on developing and mentoring your team, creating an engaging workplace, developing political savvy, analyzing your industry, and honing your emotional intelligence.
Management Foundations Level 1 - (2 PDU)
Good managers drive their employees and their organization to success. They juggle a wide range of tasks and deadlines; know how to effectively manage people, their performance, and the business itself; and help others achieve their potential. And they do it well. Learn to become a manager your employees admire and respect and one your boss can rely on. Britt Andreatta, shows you how to choose the right style of management for you and your workplace, hire and onboard employees, address performance problems, resolve conflict, and manage time, budgets, and performance goals. Plus, learn how to handle tricky situations like transitioning from a peer to a manager, managing multiple generations, and letting employees go.
Step Up to Leadership Level 1 - (1 PDU)
Learn the seasoned leadership tips of Scott Blanchard, son of Ken Blanchard, the coauthor of The One Minute Manager ®, who is continuing his father's legacy as a global business-training leader. Scott explains how to build a strong leadership foundation by first knowing yourself—your strengths, your weaknesses, and your temperament. Then he discusses the best ways to build relationships, integrity, and trust; get results by building commitment and motivating employees; and chart a path to leadership success.
New Manager Foundations Level 1 - (2 PDU)
Taking on a leadership role in the diverse, ever-changing modern workplace can feel both exhilarating and confusing. How can you create a space where employees feel listened to and fulfilled? How can you cultivate a more diverse team and foster a culture of learning? While there's no easy path to becoming a good leader, there are steps you can take to start developing the critical skills you need to lead effectively. In this course, join New York Times best-selling author and Fortune 500 consultant Dan Schawbel as he explains how to grow your career as a leader by learning how to manage yourself, hire and coach employees, and create a diverse and collaborative workplace. Dan shares tips and strategies for creating productive habits, sticking to your goals, and leading with empathy when confronted with difficult situations. Plus, he discusses how to effectively reward team performance, enhance the employee experience, and more.
Managing Employee Performance Problems Level 2 - (2 PDU)
Managing teams is more than just hiring and motivating hard workers. Even the best managers will encounter challenging employees who, due to poor performance or personality conflicts, are dragging down the morale and productivity of their whole team. As a manager, it's your job to stop the damage. Todd Dewett shares a repeatable four-step model for getting difficult employees back on track. The course addresses over 15 common difficulties managers experience with employees, including workplace-tested scripts to get each employee back on track. Whether it's a slacker, procrastinator, a gossip, or a bully, this course will help you turn poor performers into valuable team members once again.
Leading Productive Meetings Level 2 - (1.5 PDU)
In this course, author and business coach Dave Crenshaw teaches you to get the most from your meetings—turning them into productive avenues for communicating, connecting, and accomplishing real work. The course demonstrates a simple, usable framework that will help you lead and participate in meetings large and small and provides insight into how to schedule, conduct, and follow up on meetings with minimum time and maximum results.
Managing Meetings Level 2 - (1.5 PDU)
Depending on how it is run, a meeting can stall productivity or foster the creation of imaginative solutions. In this course, learn how to make your meetings count. Follow Chris Croft as he provides a practical, step-by-step guide to setting up and facilitating meetings, diving into a variety of topics ranging from choosing your meeting format—online or in-person—to using visual aids. He also explains how to grapple with common meeting problems, such as dealing with latecomers and managing conflicts, and helps you create ground rules to prevent problems from occurring. Chris wraps up the course by addressing the specifics of virtual meetings. As remote work continues to become more common, learn how to get the most out of the technology at your disposal and encourage full participation when all of your attendees aren't in the same room.
Delegating Tasks to your Team Level 3 - (1 PDU)
In this course, learning and development expert Britt Andreatta walks you through her delegation process, which helps you assign the right tasks to the right people and better develop your team and meet company needs.
The course reveals what delegation can do for you and your team and introduces a four-phase model to delegate tasks and manage projects large and small. The phases include evaluating the task, handing the task over, supporting task completion, and closing the task. In between, learn how to pick the right level of autonomy for each task and the best ways to avoid micromanagement.
Managing your Results Level 3 - (1.5 PDU)
To be a high-performing manager, you need an advanced understanding of the principles of great leadership. In this course, author and business coach Dr. Todd Dewett shares the secrets businesses large and small use to manage teams, achieve precise results, and intelligently execute business strategies. He focuses on three key areas: motivation, positive change, and decision making. Discover how to shift your mindset, create a culture of motivation and accountability, make decisions that matter, and maintain excellence over time.
Managing Teams Level 3 - (1.5 PDU)
Managing a team of people in the workplace requires continuous learning for today's managers and team leaders. Learn how to bring the best out in your team, in this course with Kelley School of Business professor and corporate consultant Daily Lovelace. Daily explains how to set shared goals, delegate tasks, manage performance, and develop each member of the team by providing feedback and training. Plus, find out how to manage difficult behavior and under-performance.
Manages time and projects productively; works within organizational hierarchies and delegates effectively to achieve results; demonstrates a calm, proactive approach to new challenges
- Primary Competencies: Results-oriented, decision making
- Related: Accountability, HR Management, Initiative, management controls, professionalism, stress, management, teamwork, technology
Courses
Balancing Work and Life Level 1 - (.5 PDU)
Learn how to have it all and enjoy it all by balancing your life and work. In this talk, author and business coach Dave Crenshaw explores smart strategies to make work a focus at work and give yourself time to enjoy your time at home. In the bonus Q&A chapter, he tackles tough questions like these: What are the warning signs that my life is out of balance? How do I keep balance when I travel so frequently? How do I balance work, life, and school?
Time Management Fundamentals Level 1 - (3 PDU)
Effective time management is an indispensable skill. Best-selling author and business coach Dave Crenshaw lays the theoretical and practical foundations for managing your time and becoming more productive. Learn how to get more done in the shortest time possible and avoid the obstacles and distractions that can get in the way of good time management. Dave gives practical strategies for increasing productivity in three main areas: developing habits to be more organized and reducing clutter in your workspace; staying mentally on task and eliminate the to-dos you have floating in your head; and developing a time budget to get the most done during your workday and focus on your most valuable activities. Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Managing your Time Level 1 - (.5 PDU)
In this short course, author Todd Dewett, PhD, shares four time-management tips that help everyone from busy executives to new employees get more out of their work day. Learn how to think differently about time management, embrace the 80% rule, find your "Einstein" window, protect that window, and broadcast your availability to ensure others know when you'll be available.
Improve your Focus Level 1 - (1 PDU)
In our hectic world, time management alone doesn't cut it. To truly increase your efficiency, it's crucial that you improve your focus as well as tend to your calendar. In this course, productivity expert and best-selling author Dave Crenshaw helps you develop the survival skills to both avoid daily distractions and stay focused on what's most valuable. Curate your digital and physical space to strengthen concentration, discover ways to keep your mind on task, and protect your relationships—both at work and at home—by focusing on what's most important.
Building Resilience Level 1 - (1 PDU)
Have trouble getting by when the going gets tough? Everyone wants to perform well when the pressure's on, but a lot of us withdraw in times of stress or adversity. If you can build your resilience, you'll have an easier time facing new challenges and earn a valuable skill to offer employers. In this course, Kelley School of Business professor and professional communications coach Tatiana Kolovou explains how to bounce back from difficult situations, by building your "resiliency threshold." She outlines five training techniques to prepare for difficult situations, and five strategies for reflecting on them afterward. Find out where you are on the resilience scale, identify where you want to be, and learn strategies to close the gap.
Enhancing your Productivity Level 2 - (1 PDU)
Join author and business coach Dave Crenshaw as he shows you the key to enhancing your productivity—focusing on your most valuable activities and minimizing the distractions that waste your time. This course shows you how to determine where you make the most valuable contributions to your company while minimizing and offloading distractions. Create a plan to mind your time and effort and help coworkers and employees discover their most valuable activities, which can result in an office-wide productivity boost.
This course is one of a series of five Dave Crenshaw courses based on his Invaluable teaching methodology for professional development.
Overcoming Procrastination Level 2 - (.5 PDU)
Is procrastination getting in the way of your work? Take 20 minutes now to identify why you do it and set yourself up to overcome procrastination in the future. Author and Kelley School of Business lecturer Brenda Bailey-Hughes shows you how to separate procrastination from other behaviors, identify your stalls, and address your procrastination head on with strategies that will help you get more done.
Efficient Time Management Level 2 - (2 PDU)
Did you know that if you save just one hour per week, you could gain a whole week of uninterrupted time each year? That's the power of time management. This course will help you reclaim those hours by managing your time more efficiently and increasing your professional and personal productivity. Author Chris Croft explores how to establish a productive environment by establishing systemic approaches for repeating tasks, reducing inefficiency, organizing your work area, and using an effective system to reduce filing. He also discusses how to best create and manage to-do lists, organize the constant influx of information, leverage software to improve efficiency, and manage email.
The most efficient people use technology and established systems of organization to manage their tasks and maximize their time. This course shows how to put these time management techniques to work for you.
Strategic Thinking Level 2 - (1 PDU)
Strategic thinking is the ability to think on a big and small scale, long and short term, and into the past and the present. While strategic thinking is a valuable skill for everyone in an organization, it becomes increasingly essential as you ascend the ladder. In fact, you may have a difficult time being promoted or succeeding as a leader without it. Yet, no one formally teaches strategic thinking—so it's critical to take the initiative and learn how to do it yourself. This course teaches managers and leaders how to use strategic thinking to guide the direction of their teams and come up with solutions to key business problems. Career and personal branding expert Dorie Clark shows you how to carve out time to think about strategy, gather data, learn from the past, create a vision for the future, and implement strategic thinking within your team.
Getting things Done Level 3 - (1.5 PDU)
Join author and world-renowned productivity and time management expert David Allen as he walks you through his five-step process for Getting Things Done. He'll show you how to stay on top of your work and avoid feeling buried by it, while carving out space in your life to do more meaningful things. Learn how to capture, clarify, organize, reflect, and engage with tasks that are demanding your attention, and come away with a clear head and a clear focus.
5 ways to control your Time Level 3 - (1.5 PDU)
Everybody wants more time. While you can't make more hours in the day, you can find more time for the most important things in your life. In this course, Chris Croft introduces 5 simple time management tips to reduce distractions and stay focused on what matters.
The first—saying no—is simple in theory, but hard in practice. Chris explains how to reclaim the power of "no" to make room for true priority items. The second step, negotiation, allows you to spend less time on unimportant tasks. The third way is to delegate sometimes, and the fourth is improving systems and processes so that repetitive tasks are quickly and easily managed. Last but not least, Chris explains how to overcome perfectionism and nitpicking. He explains how to apply the five methods to all time-stealers, including meetings, interruptions, and more.
In the initial chapters, he'll help you clarify your life and work goals, prioritize to-dos using Eisenhower's matrix of tasks, and answers questions like "Does working longer hours actually get more done?" The worksheets included with the exercise files will help you apply the lessons to your own work and life, and hone your time management skills—one step at a time.
Consultatively listens to needs to craft a win-win solution; demonstrates a positive attitude and dauntless professionalism to build relationships; negotiates in a fair and friendly way
- Primary Competencies: Customer Acquisition, selling
- Related: Accountability, adaptability, attitude, communication, customer experience, interpersonal skills, negotiation, professionalism, stress management
Sets a positive example when collaborating and mentoring; thrives with diversity; tackles new challenges with enthusiasm
- Primary Competencies: Teamwork, attitude
- Related: Accountability, adaptability, coaching, diversity, initiative, results-oriented, values
Courses
Teamwork Foundations Level 1 - (1.5 PDU)
Learn the qualities of effective teams and the role you, as a member, play in creating an effective team. In addition to the importance of knowing your own strengths and weaknesses, management trainer Chris Croft emphasizes the importance of delivering on expectations, listening to other team members, communicating clearly, playing more than one role, and being supportive.
Building Trust Level 1 - (1 PDU)
Trust is a fundamental aspect of any productive relationship. In business, trust has been proven to decrease turnover, increase innovation, and improve team performance. When trust is comprised, relationships and productivity can suffer. This course shows how professionals of all kinds can build trust with colleagues across their organization. Kelley School of Business senior lecturer Brenda Bailey-Hughes explains how to prove you are trustworthy, even in challenging situations and integrate trust-building habits into your daily routine. She also explains how to practice trust - trusting yourself and others - and rebuild trust when it has been lost. The course features live-action scenarios and practical strategies for boosting trust that will help you apply concepts to your most important relationships.
Connecting with Peers in the Workplace Level 1 - (.5 PDU)
Great communication means connecting, not just getting your point across. In this short course, coach Todd Dewett outlines helpful techniques for forging those important connections that make it easier to come to work every day. He introduces the key "helping" behaviors, the importance of sharing the spotlight and finding mutual interests, and the good example that modeling professional behavior can have on the entire team dynamic.
Learning to be Assertive Level 1 - (1 PDU)
We all get frustrated when we feel taken advantage of, or alternatively, respond too aggressively when we feel provoked or trapped. Overcome these knee-jerk responses by learning how to be assertive. This course reveals what assertiveness really means, and how it is different from aggression, and outlines specific techniques you can use to respond to challenging situations and difficult people.
Communication within teams Level 1 - (1 PDU)
Communication is an integral part of strong teamwork. In this course, Kelley School of Business professor Dr. Daisy Lovelace walks managers through how to cultivate the communication practices of high-performing teams. She highlights the foundations of successful teams, and explains how to craft a team charter to establish ground rules for how you work together as a cohesive group. She also discusses essential elements of team communication—such as creating a shared vision and holding teammates accountable—and shows how to best communicate with your team in different settings.
Holding yourself accountable Level 1 - (.5 PDU)
Being accountable is more than just being responsible for something—it's also, ultimately being answerable for your actions. To hold yourself accountable, you must find the motivation to do difficult things. You need to amplify the urgency of your mission, know why it matters, and understand how taking responsibility helps you become the kind of person you want to be. In this course, personal branding expert Dorie Clark helps you adopt the accountability mindset. Dorie outlines specific, practical steps you can take to implement accountability.
Influencing others Level 2 - (1.5 PDU)
Ever had trouble persuading someone to do something, even if it was in their best interest? Sometimes people don't budge, but thankfully you have more than rewards and penalties at your disposal. Join John Ullmen, PhD, as he explains how to influence others when you're at the "pivot point of influence," by applying 18 scientifically confirmed methods. Whether you're influencing at work or at home, you'll learn what the best influencers do before they influence, and see how to choose the best steps for your situation, and have people want to be influenced by you.
Developing your emotional influence Level 2 - (1 PDU)
Emotional intelligence can help you build effective relationships at work. Executive coach and organizational psychologist Gemma Roberts explains what emotional intelligence is and why it's important. She helps you become more self-aware so that can identify triggers that may hijack your performance. She also helps you align your intentions and your impact so that you can build strong and collaborative relationships.
Having Difficult Conversations Level 2 - (2 PDU)
Leadership coach and lynda.com director of learning and development Britt Andreatta shares her tips and strategies for having difficult conversations. In her four-phase model, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
Achieving your Goals Level 3 - (1.5 PDU)
Setting achievable goals is one of the first steps toward a successful career and meaningful personal development. In this business skills course for lynda.com, author Dave Crenshaw shows smart ways to create a vision, develop a quantifiable goal, turn that goal into actions, and share that commitment publicly to establish accountability.
Along the way, discover the importance of celebrating successes and reviewing your progress in order to stay motivated and establish a pattern of successful goal setting.
Being Positive at Work Level 3 - (5 PDU)
Effective leaders—along with being savvy and good at their job—often have the ability to maintain a positive outlook even when hardships arise. In this course, learn why being positive at work is so beneficial, and explore practical strategies for increasing positivity and dealing with difficult situations. Brenda Bailey-Hughes shares techniques for stopping negative thought patterns and cultivating positive environments, relationships, and habits. Plus, she explains how to remain authentically positive when responding to negative people and situations.
Recognizes unsuspected opportunities for improvement; communicates persuasively with both internal and external clients; earns trust and respect by being accountable
- Primary Competencies: Accountability, influence.
Related: Adaptability, communication, creative thinking, external awareness, interpersonal skills, negotiation, vision
Courses
Holding Yourself Accountable Level 1 - (.5 PDU)
Being accountable is more than just being responsible for something—it's also, ultimately being answerable for your actions. To hold yourself accountable, you must find the motivation to do difficult things. You need to amplify the urgency of your mission, know why it matters, and understand how taking responsibility helps you become the kind of person you want to be. In this course, personal branding expert Dorie Clark helps you adopt the accountability mindset. Dorie outlines specific, practical steps you can take to implement accountability.
MAG Core Values Level 1 - (1 PDU)
Our Core Values underlie our work, how we interact with each other and our colleagues and it is these principles that guide our decision making process at every level. They are practices we use every day in everything we do. By embodying these principles you will better align yourself with the company and will have a better understanding of how problems are solved, decisions are made and performance is judged.
Negotiations Level 1 - (.5 PDU)
Learn negotiation skills to help you get what you want while also building better relationships with coworkers, bosses, business partners, and suppliers. In this course, leadership consultant and trainer Mike Figliuolo shares simple yet effective negotiating skills and tools. He covers the four major phases of the negotiating cycle and explains how to assess your situation, gather data, negotiate a deal, and then assess and learn from your experience. He also explains common negotiating pitfalls and what you can do to avoid them.
Managing Stress Level 1 - (.5 PDU)
A little stress can be motivational; a lot of stress can damage your health and your relationships. The good news is that with the right management techniques, you can reduce the amount of stress in your life. In this short course, author and retired MBA professor Dr. Todd Dewett shares his tips for managing stress, including identifying your triggers, managing responses, and making positive personal choices.
Avoiding Burnout Level 1 - (.5 PDU)
Prolonged periods of stress—related to your work, your home life, or your health—can lead to burnout. Burnout reduces our productivity and saps our energy, leaving us overwhelmed by everyday tasks and feeling increasingly cynical and resentful. In this course, Todd Dewett helps you recognize some of the most common causes of burnout, such as long hours, too much travel, tight deadlines, and no vacation, so that you can figure out how to prevent stress from building up and help yourself recover.
Building Trust Level 2 - (1 PDU)
The "circles of trust" model is a helpful tool for describing relationships. In the innermost circle, you work on your trustworthiness and ethical decision making. In the middle circle, you work on your everyday relationships with colleagues and peers. In the outer circle, you project credibility and trustworthiness beyond your usual circle, building relationships that are based on mutual benefit.
In this course, author Brenda Bailey-Hughes shows how to strengthen relationships within the three circles of trust. Plus, learn how to build trust in remote teams, repair lost or broken trust, and deliver an apology to speed the rebuilding process.
Persuading Others Level 2 - (.5 PDU)
In a workplace that's increasingly connected and less hierarchical, developing your persuasion skills can be one of the most valuable investments you can make. Some people believe persuasion is about manipulation or getting your way, but it's not about tricking anyone or being inauthentic. Instead, persuasion is about making sure your best ideas get a fair hearing. In this course, communications and personal branding expert Dorie Clark helps you cultivate your persuasion skills in order to establish credibility when meeting new people, make it easier for people who know you to say "yes," and communicate with authority.
Performing Under Pressure Level 2 - (1 PDU)
Pressure is an inevitable part of work and our daily lives. Those who are able to maintain their cool in challenging, high-pressure situations—or even thrive—put themselves in a better position to succeed. In this course, learn how to identify pressure situations and tackle them with confidence. Instructor Eddie Davila helps you identify your unique pressure points, and explains how to approach them through preparation and planning, as well as what to do when the big moment arrives.
Working with Difficult People Level 2 - (1.5 PDU)
In every workplace, you're likely to perceive some colleagues are being more difficult to work with than others. Before you rush to judgment, you should determine if and how you might be contributing to the situation. (After all, it's entirely possible that you're the problem.) If you've determined that the problem isn't you, then this course can help.
In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss.
Customer Service: Serving Internal Customers Level 2 - (1 PDU)
There are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today recognize that outstanding internal customer service helps employees work more productively and ultimately do a better job serving their external customers.
In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing—and exceeding—expectations for internal service, and solving problems quickly and effectively.
Creating a positive Customer Experience Level 2 - (1 PDU)
Do you know how your customers feel about your brand? Providing an excellent customer experience requires thoughtfulness, tact, and the willingness to look at every interaction from the customer's point of view. In this course, explore the typical customer journey, and discover how to add value and provide exceptional customer service through each phase of this journey. Customer experience expert Jeannie Walters shows how to create a customer journey map to help you identify touchpoints and processes that need improvement. Plus, she shares tips and strategies for setting the right expectations with marketing, signage, and in-store experience; building trust before the sale; retooling your sales process to thank and celebrate your customers; and more.
Getting Things Done Level 3 - (1.5 PDU)
Join author and world-renowned productivity and time management expert David Allen as he walks you through his five-step process for Getting Things Done. He'll show you how to stay on top of your work and avoid feeling buried by it, while carving out space in your life to do more meaningful things. Learn how to capture, clarify, organize, reflect, and engage with tasks that are demanding your attention, and come away with a clear head and a clear focus.
Join author and world-renowned productivity and time management expert David Allen as he walks you through his five-step process for Getting Things Done. He'll show you how to stay on top of your work and avoid feeling buried by it, while carving out space in your life to do more meaningful things. Learn how to capture, clarify, organize, reflect, and engage with tasks that are demanding your attention, and come away with a clear head and a clear focus.
Mindfulness Level 3 - (1.5 PDU)
Scientific studies confirm that mindfulness leads to performance, health, and well-being. That's why leading companies like Google and Deutsche Bank implement mindfulness programs for their people.
UCLA professor and executive coach John Ullmen, PhD, explains the fundamentals of mindfulness and provides step-by-step methods that anyone can use. Every technique is confirmed by research and validated in practice to give you results for dealing with stress, anxiety, fear, worry, and self-doubt, and for increasing confidence, peak performance, and connection with others.
Utilizing everyday software to their advantage to ensure they are being the most productive throughout the workday.
- Primary Competencies: Microsoft Office, Microsoft Excel, Outlook, Vibe, Notion.
- Related: Organization, Time Management
Courses
Outlook Essential Training Level 1 - (2 PDU)
Discover how to set up and manage email, calendars, and contacts in the Microsoft 365 version of Microsoft Outlook. Jess Stratton starts this beginner-level course with a tour of the Outlook interface and then covers all the tools and features you need to work as a team, track assignments, and collaborate effectively. After finishing this course, you’ll have the knowledge you need to tame your inbox and make the worlds’ most widely used email and calendaring app work for you.
Outlook: Time Management with Calendar and Tasks Level 2 - (1 PDU)
Learn how to use Outlook's robust calendar and task management features to better organize your work. Outlook expert Gini von Courter explains how to break down your to-do list and prioritize work—valuable time-management techniques that can serve you in any application—and then use different Outlook features to handle each type of task. She shows how to use the Outlook calendar to handle both business and personal schedules, from making appointments for yourself to creating meetings with others. She discusses the difference between Outlook tasks and to-do lists and explains how to create, delegate, and track tasks, as well as send status updates to task owners. Along the way, she explains how to use flags to provide visual reminders and add due dates to high-priority emails and tasks. By the end of this course, you’ll also be ready to start leveraging the functionalities of Microsoft Copilot, the new AI-powered tool built into the Microsoft 365 apps you use every day.
Note: This course was recorded in Microsoft 365, but anyone using a recent version of Outlook—including Office 365, 2019, 2016, and some earlier versions—will be able to follow along.
Outlook: Efficient Email Management Level 3 - (2 PDU)
Microsoft Outlook includes many powerful and often overlooked features that can make your email workflow easier and more efficient. Join instructor Gini von Courter and discover new ways of working with Outlook to make your email experience less time-consuming and tedious. Learn to create email conversations and set up organizational features to streamline your workflow as you go, including rules, folders, categories, and other sorting tools to improve email management. Discover the power of Quick Steps and the Rule Wizard to automate tasks, with tips from Gini on how to avoid unnecessary clutter, customize autoreply messages, boost your productivity, and keep your inbox clean.
Outlook: Tips and Tricks Level 4 - (1.5 PDU)
For many businesses, Outlook is a communication center, scheduling application, contact management system, and task management app. If you use the new version of Outlook, you probably spend a huge part of your workday in the application, so becoming a more efficient Outlook user can save you hours a week. In this course, learn tips, tricks, and shortcuts that will make you an Outlook power user. Gini von Courter shows how to save time, increase productivity, and keep yourself organized with Outlook. Learn Gini’s top productivity tips to discover how to quickly organize your inbox to make searching and browsing faster, manage incoming messages, manage appointments, share calendars, work with contacts, and much, much, more.
Getting Started with Microsoft Excel Level 1 - (3 PDU)
New to Microsoft Excel? Get up to speed fast with the world's #1 spreadsheet program. In this learning path, you can learn to create and format basic spreadsheets in Excel.
Excel Formulas and Functions Quick Tips Level 2 - (.5 PDU)
The myriad formulas and functions in Excel are a large part of what makes it such a uniquely powerful program. But for many users, figuring out how to apply these formulas and functions to solve everyday problems can seem overwhelming. In this course, staff instructor Jess Stratton demystifies these powerful features, sharing bite-sized tips designed to help you work faster and more efficiently in Excel. Jess begins by covering the fundamental concepts you need to get started with functions and formulas, such as how to programmatically reference cells located in other worksheets and combine cell data with other characters. She goes over identifying values, then digs into a variety of useful Excel functions. Jess highlights how to count cells that meet a specific set of criteria using COUNTIF, extract characters with LEFT and RIGHT, use INDEX and MATCH to retrieve a value, and much more.
Excel: Tips and Tricks Level 3 - (2.5 PDU)
Want to take your Excel game to the next level? In this course, veteran Excel trainer and instructor Dennis Taylor shares powerful tips, tricks, and shortcuts that can help you leverage more of what Excel has to offer. Learn time-saving tricks for creating formulas rapidly, accelerating data entry, and navigating within worksheets efficiently. Plus, discover drag and drop techniques, formatting shortcuts, charting, and much more.
Note: This course was recorded on Excel for Microsoft 365; however, most of the contents will benefit anyone using Office 2019 or 2016.
Excel Boot Camp Level 4 - (3 PDU)
Many Excel users hear terms like XLOOKUP, PivotTables, and conditional formatting and envision features reserved only for power users. Not so! These powerful functions are simple, once you know the steps involved. Each concise course in this learning path walks you step-by-step through the basics.
Vibe Board Features Overview Level 1 - (.5 PDU)
Vibe S1 is an all-in-one huddle room solution for hybrid teams. Built for next-level visual communication, client engagement, and team collaboration.
Watch this feature demo to learn how it works.
Vibe Feature Fridays (11 Videos) Level 2 - (.5 PDU)
A collection of videos that will teach you how to Zoom, Integrate third party apps, use Lasso, share collaborations, image search and import, and much more!
Vibe Tutorials Level 3 - (5 PDU)
Vibe Demo Videos Level 4 - (5 PDU)
How to Use Notion - Beginner Tutorial Level 1 - (.5 PDU)
In this step-by-step tutorial for beginners, learn how to use Notion. Notion is a project management and note-taking software platform designed to help members of companies or organizations coordinate deadlines, objectives, and assignments for greater efficiency and productivity. We start with the basics of how to create a page and how to insert blocks, and then advance to databases and collaborating with others. By the end of this video, you'll have a solid understanding of how to use Notion.
Learning Notion Level 2 - (2 PDU)
From basic daily task management to larger team collaboration, Notion can help you save time and keep your work fully organized. With Notion, you can manage lots of different pieces of information, from basic lists and journals to wikis and complex project management systems. In this course, LinkedIn Learning staff instructor Nick Brazzi offers an overview on how to get started with Notion and leverage its powerful, new AI-assisted features. Nick begins by showing how to set up Notion for the first time, including how to make pages and workspaces, navigate the editing and management tools, and customize and add content from other services and tools. Nick shows you how to manage pages, work with different page views, embed content and dates in a page, and configure team workflows and schedules. Along the way, find out how to use new AI-powered features to help with editing, collaboration, content generation, translation, summarization, and more.
Notion Academy Level 3 - (1 PDU)
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