Soft Skills

Customer Focused Badge: Keeps the customer’s needs in mind at all times; remains accountable for the words and actions of oneself and of one’s business; strives to provide the highest levels of service

• Primary Competencies: Customer experience, professionalism
• Related: Accountability, attitude, communication, customer acquisition, external awareness, initiative, selling, stress management

Diplomat Badge: Handles disputes and differences of opinion with poise; cultivates respect and influence through well reasoned words and actions encourages cooperation and mutually beneficial solutions.

• Primary Competencies: Conflict resolution, Interpersonal skills
• Related: Communication, diversity, external awareness, influence, leadership, negotiations, stress management, teamwork

Effective Communicator: Influences others through compelling stores and evidence; adapts to live and virtual audiences to make the greatest impact; empathizes with others to form meaningful relationships

• Primary Competencies: Communication, Influence
• Related: Adaptability, external awareness, interpersonal skills, negotiation, professionalism, technology

Innovator: Excels in times of transition and uncertainty; adapts easily with new situations and technology; creates breakthrough solutions that effect positive change

• Primary Competencies: Adaptability, Change Management 
• Related: Creative Thinking, Diversity, Leadership, Management Controls, Technology, Vision

Leadership Badge: Inspires others to be their best; embodies the values and ideals of a true leader; interacts with colleagues, teams, and clients with impeccable professionalism

• Primary Competencies: Leadership, values
• Related: Accountability, attitude, coaching, communication, decision making, influence, interpersonal skills, professionalism, results-oriented, teamwork, vision

Organized Professional Badge: Manages time and projects productively; works within organizational hierarchies and delegates effectively to achieve results; demonstrates a calm, proactive approach to new challenges

• Primary Competencies: Results-oriented, decision making
• Related: Accountability, HR Management, Initiative, management controls, professionalism, stress, management, teamwork, technology

Sales Pro Badge: Consultatively listens to needs to craft a win-win solution; demonstrates a positive attitude and dauntless professionalism to build relationships; negotiates in a fair and friendly way

• Primary Competencies: Customer Acquisition, selling
• Related: Accountability, adaptability, attitude, communication, customer experience, interpersonal skills, negotiation, professionalism, stress management

Team Player Badge: Sets a positive example when collaborating and mentoring; thrives with diversity; tackles new challenges with enthusiasm

• Primary Competencies: Teamwork, attitude
• Related: Accountability, adaptability, coaching, diversity, initiative, results-oriented, values

Trusted Advisor Badge: Recognizes unsuspected opportunities for improvement; communicates persuasively with both internal and external clients; earns trust and respect by being accountable

• Primary Competencies: Accountability, influence.
• Related: Adaptability, communication, creative thinking, external awareness, interpersonal skills, negotiation, vision

Productivity: Utilizing everyday software to their advantage to ensure they are being the most productive throughout the workday.

• Primary Competencies: Microsoft Office, Microsoft Excel, Outlook, Vibe, Notion.
• Related: Organization, Time Management